When a tree comes down across your drive or a structure becomes unsafe, you don't need a quote — you need someone to pick up. Eden's emergency crew responds across Melbourne's north-east, day or night.
Call the Emergency Line Answered 24 hours, 7 daysHow an Eden emergency works
Four steps, fast — from the moment you ring to the moment your property is safe again.
Ring our line any hour. We answer a few quick questions to understand the situation and what machinery is needed.
We confirm it's a genuine emergency and transfer you to the team member on call — who already has your details.
Our crew heads straight to your property — fast — with the right gear to make the site accessible and safe.
We secure and protect the site immediately, then quote and complete the full clear at the next convenient time.
A $500 minimum call-out fee covers the on-site emergency assessment and the initial work to make your property safe. After that, we provide a clear quote for the balance of the work — no surprises, even at 2am.
When to call
A tree across your driveway, on the roof, or leaning dangerously after wind or rain.
Cracked, hanging or split branches that could fall on people, cars or the house.
A collapsing retaining wall, deck or outdoor structure that poses a safety risk.
Anything blocking safe access to your home — or putting your family at risk.
Not sure if it qualifies? Call anyway — we'll advise you straight away.
Before you call
Storm damage, dangerous or falling trees, structural issues, hazardous debris or anything that puts your home or safety at risk. If you're unsure, call — we'll advise.
Yes — a $500 minimum call-out fee applies, covering the on-site assessment and initial safety measures. We'll quote for the balance of the work after that initial assessment.
As fast as conditions and crew availability allow — emergencies are prioritised over scheduled work. We'll give you a realistic ETA when you call.
Yes — we respond to emergencies across greater Melbourne and beyond. Call to discuss your location and we'll confirm availability.
Keep everyone well clear of the hazard, don't attempt to move large limbs or damaged structures yourself, and if there's any risk to life or essential services, call 000 first.
A dangerous tree or unsafe structure won't fix itself — and it gets more expensive the longer it's left. We answer 24/7.
Call the Emergency Line